top of page
Writer's pictureAndrew J Calvert

The best things I learned in training: Listening


I did a year long series of blog posts on this topic. There were listening modules in selling programs, negotiation classes, coach training, feedback and even presentation skills. It is such a fundamental skill and yet so few of us get formal training. So here is a summary.


  • Remove distractions: put your phone away try not to have to listen to someone in a crowded or noisy environment. Check your own inner state and set your intention to listen

  • Just listen, don't think about what your next question is going to be, or what you're going to say next

  • Look at the person you are listening too: make eye contact, and try to notice their body language - is it open, closed? And does it or their facial expressions match what they are saying?

  • Pay attention for facts and information - get the flow of what they are telling you clear (you might need to ask clarifying questions, or playback to them what you just heard)

  • Try to spot feelings and emotions in what they way and how they say it. What are the metaphors used? What do they tell you about their emotions?

  • Listen for assumptions: these are tell tales to the values and beliefs the person holds When they are outraged or inspired by something that's a hint there is a value being honored or trampled


What would you add to this list?

5 views0 comments

Comments


bottom of page