Flourish forward to better worlds, within and without When I got the credential renewal approval for my coaching qualification recently, I felt a sense of gratitude. The journey there involved forty hours of continuing education. An ethics course. Documentation. The kind of administrative labor that should feel tedious. But strangely, none of it did. Every single course, from supervision to team coaching, from ICF Singapore to Ezra, left me more alive than before. I met extra

The Hidden Skill That Builds Trust and Moves People We’ve all been in conversations where something just clicks . Clients suddenly open up or team meetings that seem to shift from tension to flow. That click isn’t luck. It’s emotional pacing, the subtle ability to meet people exactly where they are emotionally, then help them move somewhere better. 🧭 What Is Emotional Pacing? Emotional pacing is the art of matching and mirroring the emotional energy to create connection and

10 ways to pass time waiting for a friend (without resorting to your phone) You’re in a restaurant. Your friend’s late. You’ve already checked the menu, the specials, and your watch (twice). And your thumb is hovering dangerously close to your phone, that glowing rectangle of doom that whispers, “Just check one thing...” But hang on. What if waiting didn’t have to feel like a holding pattern? What if it could actually be… nice? Here are ten ways to turn dead time into somethi

Preparation honors everyone’s time, including your own. We love to hate meetings. And most of what makes them painful, rambling updates, vague questions, late decisions, isn’t about the meeting itself. It’s about how we arrive . Preparation changes the energy in the room. Whether you’re leading or joining, a few small habits can turn meetings from endurance tests into moments of clarity and progress. 1. Read the Agenda Early (and Once More Just Before) Don’t skim it on the

There’s a champagne bar tucked away in the lounge at Dubai airport. It’s off in a corner, away from the melee of food counters and flickering TV screens. Maybe it’s the food. Maybe it’s the bubbles. Maybe it’s the mix of people who find it, the ones who don’t mind sitting quietly for a while. That’s where I met a fellow traveler and struck up a conversation. We didn’t talk business or travel. We talked about our kids. We began to talk about our children. About how they might

1. It Erodes Human Mastery When we outsource thinking, writing, creating, or deciding to AI, we risk atrophying the very muscles that make mastery meaningful. Skills like judgment, synthesis, and discernment sharpen only through repeated struggle. AI’s convenience can short-circuit that process, creating “competent novices” who know what  to do but not why . (See: Hubert Dreyfus, “What Computers Still Can’t Do”) 2. It Undermines Meaningful Work Psychologist Mihaly Csikszentmi

Your problems are like clouds. They look heavy. They feel overwhelming. And? They are mostly air. This isn’t about pretending challenges...

Sales and CS live in turbulence every day. A competitor launches a new product. A major account churns. Budgets get cut. One week you’re...

We don’t talk about imposter syndrome often enough. And when we do, it’s usually framed as a problem to be fixed. But what if that...

In Sales and Customer Success, “busy” can look like the whole team hustling on calls, chasing renewals, logging activity in the CRM. On...

Help Your Team Feel It Instead I was sitting with a sales leader the other day when he sighed, "I keep telling my team they’re...

Your relationship with your boss can be fraught with challenge, indecision and learning to navigate her or his preferences. But take a look at yourself and how you show up. Here are five stages of evolution in the boss-employee relationship, where would you put yourself on the scale? "Boss, I've got a problem, what should I do?" At this stage, you rely heavily on your boss for guidance and decision-making. It’s typical when you’re new to a role or tackling unfamiliar challen

As a leader, you’re not just driving your own success, you’re guiding your team toward achieving collective goals. But how can you ensure...

Life often feels like it should be a highlight reel, big wins, special occasions, life-changing experiences (doubly so if you look at...

We grow up hearing things like “Don’t cry,”   “Stay calm,”  or my personal favourite, “Don’t take it so personally.” We learn to manage...

How Small Encounters Shape Big Outcomes "The power of the stranger lies in what they bring out in us."  – Priya Parker, The Art of...

It ’s about the person you discover along the way Every challenge, every small win, even every stumble, they all shapes you. The patience...

From the political debate, to scientific research and beyond, certainty is the enemy of learning We like to feel certain. Certainty feels...

Remember about 10 minutes ago when it was New Years resolution / Team Kick off time? Today marks just 96 days until the end of the year....

Becoming more human in an age of AI isn’t accidental. It’s intentional. 1. Upgrade Your Attention Why:  In a world of infinite tabs,...