How do you love yourself? I've a few suggestions - what would you add to this list? Allow yourself to make mistakes: Mistakes often teach...

A defining moment is any point in time when a customer judges the service you provide – and by extension, judges your company or...

Congratulations you've got a new role. Now how do you make the most of it? Before Day One Plan your route to get there (if it's physical)...

Where can you make a difference in the week ahead? #thoughtfortheweek

Following on from my last leadership post on giving recognition I had several requests on how to recognize someone's contributions, So...

When you uncover a need that the customer has, you can then link your product to that need. You do this by describing features and...

Last year I was deep in discussion on gratitude practices, team management and the intersection of both as a leadership practice. In...

How can you stay humble this week? #thoughtfortheweek

How can you make this weekend count?

If you can, you've just experienced apophenia What is apophenia? Apophenia, also known as patternicity, is a type of cognitive bias that...

Brainstorming can be a nightmare for the quiet, the less experienced and the introverted. It can also favor the status quo if the...

There's a different way to look at almost everything Not bad or good, just different. The better you are at looking at a problem,...

January 29th is Free Thinkers Day (also known as common sense day) So today, this week and for the rest of the year, if it feels wrong,...

If you're cleaning the kitchen this weekend - beware!

How many times have you heard someone give a compliment, and heard the person being complimented say something like, "oh it's no trouble"...

What is creating line of sight? As a leader you need to help people make personal connections with the organization strategy and their...

Passion for what you do, and a level of expertise in how to get it done right can be a great frustration when the customer doesn't agree...

Intention versus Effect... #thoughtfortheweek

The fortune cookie asks you reflect on the situations you're in and how you can use them!