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Taming the Advice Monster / Coaching in the flow of work

Writer's picture: Andrew J CalvertAndrew J Calvert

When leaders learn how to coach in the flow of work they often struggle with giving answers to direct questions from their teams. Here is a step by step guide to what you can try...When an employee asks you haw to fix a challenge or situation


instead of answering them by telling them what to do try the following:

  • Play back a brief summary of what you just heard. This confirms your understanding and allows them to hear what they're saying from a different perspective

  • Stay silent and let them process what they just told you

  • Ask them what they have already tried and the results they have had. Listen to what they say

  • Stay silent and let them process what they just told you

  • Ask them when they have experienced similar issues in the past, how have they dealt with them (and how can that help them here)

  • Stay silent and let them process what they just told you

  • Ask them who else they could invite into the situation to help them think through what to do

  • Stay silent and let them process what they just told you

  • Ask them what they think the next steps should be. Listen to them carefully

  • Ask them to check in with you when they have done what they just suggested




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