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Echoes & Edges
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The Best Things I learned in Training - Sticky Notes
In the training room how do you encourage participation from the group? Over head questions - asking a question to the whole room and...
Andrew J Calvert
Jan 22, 20251 min read
The Best things I learned in Training: Experience versus Expectation
When someone walks into a discount store they have a very different expectation from walking into a high end luxury consumer brand store....
Andrew J Calvert
Jan 15, 20251 min read
The Best Things I Learned in Training: Planning my day
Almost the first training class I took was the Franklin Covey Time Management Essentials A day long course that got to the heart of...
Andrew J Calvert
Jan 1, 20251 min read
The best things I learned in training: Micro actions
Change can be difficult, change can be daunting especially if it seems like a big departure from how you are / how you do things today....
Andrew J Calvert
Oct 30, 20241 min read
The best things I learned in Training: Spray and Pray
"Spray and Pray" is where the trainer haphazardly sprays information and facts around the training room and prays that some of it...
Andrew J Calvert
Oct 16, 20241 min read
The best things I learned in training: Dealing with a drawback
A drawback is encountered where your product or service does not meet the needs of the customer Your client might require local invoicing...
Andrew J Calvert
Oct 9, 20241 min read
The Best things I learned in Training: Gap and gain
When you think about your life, career even the projects you work on do you focus on the gap or the gain? Gap Thinking involves focusing...
Andrew J Calvert
Oct 2, 20241 min read
The best things I learned in training: The Three Dimensions of Service
When you are interacting with a client every interaction takes place within the 3 dimensions of service The Business dimension The Human...
Andrew J Calvert
Sep 25, 20241 min read
The best things I learned in training Plutchik's Wheel
Plutchik showed there are eight basic emotions joy trust fear surprise and sadness anticipation anger disgust Emotions arise physically...
Andrew J Calvert
Sep 18, 20241 min read
The best things I learned in training: Listening
I did a year long series of blog posts on this topic. There were listening modules in selling programs, negotiation classes, coach...
Andrew J Calvert
Sep 11, 20241 min read
The best things I learned in training: Leaders speak last
I was running a Train the Trainer in Japan for a group of colleagues (it was on applying Self Determination Theory to leadership...
Andrew J Calvert
Sep 4, 20241 min read
The best things I learned in training: Progress over perfection
As I've written previously I did something link 48 days of classroom training in a year as part of my product knowledge / industry...
Andrew J Calvert
Aug 28, 20241 min read
The best things I learned in training: the stories the trainer tells
Your stories are important, they illustrate the learning points your workshop is delivering - so make them fit, believe me your learners...
Andrew J Calvert
Aug 21, 20241 min read
The best things I learned in training: The trainer never stops
The first big conference I co facilitated was for 100 or so leaders of my business unit - the eight or nine senior team leaders and all...
Andrew J Calvert
Aug 14, 20242 min read
The best things I learned in training: The language of leadership
What's in a question? Not all questions are created equal Questions with yes / no limited possible responses or numbers / dates are...
Andrew J Calvert
Aug 7, 20241 min read
The best things I learned in training: Red rules and Blue rules
Rules, Guidelines, Practices, Procedures: most organizations have so many. They are why onboarding is so complex and lengthy. They are a...
Andrew J Calvert
Jul 31, 20241 min read
The best things I learned in training: Holding the space
Is a key component of the coaches repertoire In contracting you remind the coachee that the space is safe (confidential, no judgement...
Andrew J Calvert
Jul 24, 20241 min read
The best things I learned in training: The power of observation
When running any one of a dozen training programs I found that a role play was always included. Moving from simple to complex skills,...
Andrew J Calvert
Jul 17, 20241 min read
The best things I learned in training: SBID
Feedback is such a loaded term. How many people do you know who smile when a boss, colleague - even a friend - says, "Can I give you some...
Andrew J Calvert
Jul 10, 20242 min read
The best things I learned in training: Yes, and...
How to keep the ideas flowing? How to keep the conversation moving? A conversation killer is "no, but" . The phrase is a hard stop...
Andrew J Calvert
Jul 3, 20241 min read
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